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FAQ

For any questions about CRAZY Candies and the use of the website, please check the list below. To open the answer, click on the question.

If you can't find the answer to your question contact us with your query.


How do I order and pay?

We accept orders from customers worldwide, but only accept payments in New Zealand dollars.

When you go to the checkout you have 2 options to pay 1) Manual (via bank account), or 2) Credit Card payment PAYPAL.

After you have submitted your order through the web site, you will receive an email with the total amount of the transaction. In the email you also will receive the bank account details of CRAZY Candies and your Purchase number. Please include this number in the bank transfer, so we can identify your transaction easily.

How long does it take for my delivery?

Our products are couriered in satchels or secure cardboard boxes and handled by a number of NZ Courier firms.

This means you should receive your order within 1-3 working days anywhere in New Zealand. Allow an extra day for rural delivery.

Australian orders take longer, with estimated delivery time to door being 3-6 business days from dispatch.

How do I know my stock is fresh?

We only stock fresh items.

We don't hold masses of boxes of stock sitting in our factory and order in fresh and rotate stock quickly....it's a winning formula.

At times we may find stock has hit Best Before dates, or close to...those items are put onto our Specials pages and are clearly noted in the details if that is the case.

What ability do I have to return goods I am not happy with?

Since food products cannot be returned, and we do not refund for melting, please take care when placing an order and keep in mind the following (if you have any concerns or specific requirements, please email us before you place your order)

  • Taste: Manufacturers sometimes change their recipes, and your taste buds change too.
  • Color: Some of our products are hand-made in batches and color may vary. Colors may also look different from one computer monitor to the next and also Manufacturers change their products colors/textures and wrappers from time to time without warning. 
  • Brand Variance: Different brands of candy vary in consistency, texture, firmness, etc. So, the same types of candies made by different brands will not always taste the same (e.g., European-brand gummies tend to be harder than UK-brand gummies).
  • Heat: If it is warm in your area, stay away from heat-sensitive items as we do not refund for melting! And always make sure someone is around to receive the package. We ask that you select a delivery address that is attended, i..e. a work address.

Of course, if we make any mistakes with your order, we will take full responsibility – just make sure that you contact us within 2 business days of receiving your order, as we cannot approve any requests for refunds/reships after such time.

Do you have BULK amount of stock in for my order?

There are times when stock may have to be ordered in for large quantities....but we will contact you immediately should we need to discuss shipment timeframes.

Why is this? simply we don't hold masses of boxes of stock sitting in our factory....we prefer to order in fresh and rotate stock quickly....it's a winning formula.

and YES sometimes things SELL out pretty quickly and with purchasing from overseas...we sometimes get caught out in the day with certain lines selling out before we can update the stock count and therefore oversell something....again this is very rare...but we will contact you ASAP to notify you and suggest either an alternative item, or when next delivery is due in.